We design customer journeys for various sectors and activities, measure customer experience, and offer services related to customer satisfaction surveys. The Raiback system, specialized in measuring beneficiary satisfaction, offers numerous features, of which we will highlight the most important ones
Negative Feedback Alerts
We all strive to receive positive reviews and praise from customers. However, sellers should focus less on accumulating positive reviews and instead prioritize addressing negative feedback during the customer experience measurement phase. This is where the Raiback system excels, providing real-time synchronization and instant notifications for negative reviews. This feature gives service providers and business owners the opportunity to quickly address issues as they arise, ensuring a unique and exceptional customer experience
Multiple Evaluation Methods
Artificial intelligence technology via an interactive camera-
A tablet device mounted on a stand for collecting evaluations-
QR code-
Short links sent to customers through various methods for evaluation-
SMS messages sent directly from the Raiback system to customers-
-Email, where links are sent to customers whose data is already added to the system
Branch Comparison Capability
The Raiback system supports multiple branches, allowing for the addition of customized surveys for each branch, collecting branch-specific evaluations, and enabling separate performance comparisons between branches.
Real-Time Evaluation Synchronization
The Raiback system provides accurate, real-time evaluations as soon as the customer rates the performance.
Graphs and Reports
Raiback system provides modern dashboards with graphs, analytics, and reports that assist in making informed decisions and contribute to improving the organization’s performance.
